Google says it’s rolling out a software update for the new Nest Wifi Pro early next week to address the slow internet speeds experienced by some users. A statement was made by Google. The Verge, Sanjay Noronha, Google Nest Wifi’s product lead, says the company’s “currently investigating reports of a small number of users experiencing reduced internet speeds on Nest Wifi Pro routers,” It is also known as “teams are working to roll out a fix.”

Google launched the $199 Nest Wifi Pro mesh router last month while touting support for the faster Wi-Fi 6E that’s supposed to enable speeds of up to 5.4Gbps (given your internet plan supports that). It opens up a 6GHz band to help reduce network congestion and automatically adjusts. “network performance to minimize disruptions.”

But it didn’t take long for reports to surface on the Google Nest community forum Concerned an issue that caused upload and download speeds to be capped at 40Mbps to 90Mbps. Many users reported that their old Nest Wifi Pro which supports Wi-Fi 5 only outperformed this new device. first reported by 9to5Google.

Not Everyone However, these problems are not common for those who bought the new router. Google confirmed that the problem affects only users with UK point-to-point protocol and ethernet (PPPoE). Many digital subscriber lines (DSL) providers use this system. You will need to set up your router with a username, password and IP address before you can connect to internet. The issue appears to also affect users in the US, Europe and other countries, according to reports posted on the forum.

Google didn’t specify exactly what caused the reduced speeds, but, hopefully, the upcoming software update will resolve it (at least for those who have chosen not to return the device by now).