How to build trust with digital customers in a privacy-first age

Advancements in Data integration technology gives brands unprecedented capabilities to Connect better with consumers. However, it’s no surprise that consumers are prioritizing brands that can engage in a timely, relevant and meaningful way — while respecting their privacy preferences. Around 75% of customers are uncomfortable buying from unknown sellers. a Brand with Poor personal data ethics to a recent report.

Customers want more information and are now better informed than ever about how they can protect their privacy. to Know that they data are protected They are also willing to provide their data. to opt-in For a A better shopping experience It is what you need. privacy paradox, a Term coined in GartnerRefer to to the constant flux of consumers’ concerns over privacy and their actual online behavior and desires.

Transparency about how customers’ data will be used creates a Stronger foundation trustBrands will be able to use this information, eventually. to Have a Get a competitive advantage now in The future is according to to Recent developments In Data We Trust e-guide. Consent will determine how brands form future relationships with each other, as third-party cookies are set to sunset. with customers.

The first step in branding is to define. a A first-party strategy for data collection and management, which respects your privacy preferences while delivering the best-quality insight. It is crucial to use only the highest-quality data in order to build rich, current portraits of yourself. customers For optimal activation Brands who can integrate their customers data to create a personalized, trusted and accurate view of each customer while acknowledging that consent is given across all channels will provide better customer experiences. trust Right from the start.

Out with third-party cookies, in with First-party data

There is no way to know. a The possibility that a brand has obtained your data can raise eyebrows. This is what the phasing-out of third party cookies looks like a Major opportunity for businesses to Change to a Get started with your first-party data strategy and get opt-ins right away

You receive first party data directly from your customers, which means it’s not only more accurate but more trusted. Companies may require this change to be possible. to Transform their data collection process and update or implement existing consent tools. At the same time, they’ll need to Ensure that first-party solutions conform to the law with broader data privacy regulations.

Data unified to create a single view of customers and is readily available to Brands will also have other systems. a A consent management system that is transparent to the whole customer relationship. It allows compliant and personalized activation across multiple channels.

More data isn’t better data

Customers’ expectations of a Brands have been driven by personalized experiences to Customers can now integrate complex data in their customer service channels. However, with an increasing amount of data comes the need to refine and optimize it for maximum use.

It is important to have a For creating conversions, and for achieving ROI, it is crucial to have a solid data foundation. You should focus on creating new customers. in Only the most relevant data to Enhance customer experience You don’t need All The data only, the most useful information to You should always aim for your ultimate goal.

Including from, a description of what you require a Data governance Perspective) This will allow you to create customer profiles that are easy to target. with Activations that make people stay for longer.

Key to engagement starts with This ability to act. Act. customers Update their privacy preferences and brands should be ready to You can meet them right where they are with a This content management system reflects these principles in This allows you to respond in real-time. This helps retain a You can be a valuable source of lead. You can get better data profiles. with a A centralized data frame that allows you to receive information a Targeting a customer at risk is possible through a variety of channels with “in-the-moment” It’s easier to market and reduce customer churn.

Move forward to best connect with customersBrands will require a future-proofed, integrated approach to Respecting privacy preferences. Focusing on developing a A solid first-party data strategy is the key to personalizing activations effectively and meaningfully. These initiatives build Customer trust Get brand loyalty now to improve your lifetime value.

Tealium’s chief marketing officer is Heidi Bullock.