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Conducting an Effective Incident Investigation

How to Conduct an Effective incident investigations are essential an Important part of safety culture.

Too many investigations end up becoming fault-finding missions that do not find the root cause or prevent future incidents. Incident Many reports state that an The employee wasn’t paying enough attention to the environment. This isn’t the root cause, it just makes more paper.

The purpose of an incident investigation

This is the purpose an An incident investigation is used to find and fix a problem that could or has caused injury to someone. It should have no other reasons. This isn’t about property damage and repair costs. Preventing injuries is the main goal. Your investigation will not succeed if it isn’t about preventing injuries.

Enjoy the benefits an effective investigation

It is worth it to conduct an incident investigation. Responding to disruptive events should not be a problem. an Investigation of incidents an People are at risk if they disrupt their normal daily routines.

Investigating incidents quickly and effectively:

  • Secure processes, procedures and workplace practices
  • Identify areas for improvement or shortcomings in the preventive maintenance programs
  • Workplace hazards can be eliminated or decreased to make it more productive.
  • Employee buy-in is key to ensuring safety in the workplace
  • Reputation as a caring, safe workplace
  • Employee apathy and absenteeism can be reduced by using these messages, which sends the message that employees matter and are safe and valued.
  • Involve front line employees in investigation and resolution
  • Equipment should be kept in safe working order. Employees must maintain equipment correctly.

One case in point

It doesn’t matter if you are looking for answers. an An injury, damage to property or equipment, or even a close call, should be investigated. You must identify the source of the problem, and not only the symptoms.

Imagine a forklift operator who veers off the conveyor and hits a line. You might think that this employee was inattentive or careless about their environment. A deeper investigation revealed that the water line was ruptured by the waterhose being used to clean it. This water leaked onto the aisle of the forklifts. This immediately raises questions like:

  • Did the connection fail or cause the breakage?
  • Is the hose beginning to show wear and/or deterioration signs?
  • Is the hose being used to run equipment, or was it being run over with mobile equipment? Is there an issue with housekeeping that employees need to be addressed?

You learn that this was the operator’s fifth pass during the shift, and the floor had been dry each time previously. Contributing factors include the forklift’s speed, the ruptured hose, poor housekeeping and skipped procedures that allowed for water pressure to remain in a hose line that was not in use.

The root cause of the problem was the deterioration in the hose. You also discover that your employees weren’t performing visual inspections. You decide to move the hose to stop water sprays or leaks entering the forklift track again during the mitigation phase.

These findings were made at the conclusion of the investigation.

  • Modifications to equipment
  • This refresher explains why it is important to visually inspect equipment before its use
  • Training and updates on how to remove a hose from water pressure when it is not being used. Proper hose storage.
  • A new procedure to help forklift operators and employees identify and address liquid spills and changing aisle conditions

Diverse approaches can be used to find the root cause

Many investigation methods can be used to determine the source of the problem. The first is to ask. “why” Continue to do this until you find the cause. The second is to “fishbone” method. The International Organization for Standardization may be used if you’re following their guidelines. “corrective actions” process. Whatever method, remember the main purpose.

It is the depth and breadth of an The investigation process will vary depending on the incident, but you should be aware that there was something unusual. It is important to find the root cause of any hazards that may have affected your employees and rectify them.

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