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A few years back, the pandemic prompted an immediate acceleration in digital transformation initiatives. It drove companies of all sizes. to Invest in Advanced technologies to survive in The new normal. But those investments weren’t just a few flashes in the pan. In response to economic uncertainty and changing customer needs, enterprises have taken steps to invest in them. to double down on their efforts — with a renewed focus on operational efficiency, productivity and resilience. 

This trend is continuing, Salesforce-owned Mulesoft identified Seven digital transformation Key aspects to Overcoming operational pressures while driving efficient Sustainable growth in 2023.

Automation for efficiency

Mulesoft suggests that automation could be adopted by enterprises even though they have been using it already. in 2023The investment in Technology will be used in more than just isolated cases. The goal will be to Business leaders can do more with less. This will ultimately help them. drive efficient growthIn times of rising inflation, rising energy prices, and growing geopolitical conflict, a company can increase productivity and save money.

According to a Deloitte survey53% have already begun to implement robotic process automation, or RPA. Gartner forecasts Organizations will be able to use hyper-automation by 2024 to Reduce operational costs by up to 30% The market for hyperautomation software is expected to reach nearly $860 billion by 2025.


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“Everybody wants to automate the work they do; meanwhile we’re in an economic situation where businesses must prioritize cost efficiency. Automation is about creating ways of working that can save time while continuing to drive efficient growth, and simply doing more with less,” MuleSoft CEO Brent Hayward said.

Agility requires composition

While agility is the new need, many enterprises are failing to realize its importance. to Legacy technologies and data silos are the key to achieving this result. According to Mulesoft, in 2023Companies will solve this problem by adopting a common enterprise strategy. This will empower teams to Reuse their existing capabilities to Adapt to Helping customers gain loyalty by adapting to changing market requirements growth in Strategic and cost-effective ways to do it. 

Gartner predicts That, and 202360% of mainstream organizations will make it a strategic goal to become a composable company. Companies that adopt this strategy will be able to outperform their competition by 80% in Speed of implementation of new features

IT teams are constantly under pressure to meet digital transformation needs. But talent is required to drive These initiatives are in Supply is now in short supply. Mulesoft said that this will be solved. in 2023 With the widespread adoption and acceptance of low-code/no code tooling.

With these tools, we’ll see more organizations create fusion teams combining business and technology experts, empowered to Speed up transformation Projekte to meet tight deadlines. According to fact, to Gartner: IT departments empower their business users in This is 2.6 times more probable to Their acceleration digital transformation projects.

Total Experience (TX) for employee and customer backing

Enterprises have always been focused on customer experience (CX). to drive growthThey protect revenue and guarantee loyalty. They have come however. to It is critical to improve the employee experience (EX). to success.

Mulesoft thus estimates that in 2023To improve customer journeys and the experience of employees, a growing number of leaders will be looking at total experiences (TX) in an increasingly larger range of organizations. in The areas they intersect. This will lead to better experiences for all. drive Additional business value can be achieved by reusing foundational technology investments. to Key customer and employee experience initiatives

As per Gartner’s predictions, by 2026, 60% of large enterprises will use TX to Transform their business models to Attain “world-class customer and employee advocacy levels.” In addition, the 2024 benchmark shows that organizations that are focused on total experience will outperform their competition by 25% in Satisfaction metrics for both CX as well as EX.

Automated data intelligence

Although organizations focus on data-driven initiatives, the majority of data assets that are required to make an organization data-driven are not. to Systems that generate actionable intelligence must be kept isolated and locked out. In 2023Mulesoft stated that companies will solve this problem using a modern and composable approach to integration. This will make it possible to integrate. to The creation of a data fabric that links data across platforms and between business users. This data fabric will enable organizations to integrate real-time analytics. to Automate decision making, increase data usage dynamically, and reduce data management by 70%

Cyber defenses that are more integrated and multilayered

According to Mulesoft, increasing investments in Distributed architectures and edge technology will be the result in Greater security risks in 2023. Responding, the company stated that organizations will adopt the cybersecurity-mesh approach. “a flexible, composable architecture integrates widely distributed and disparate security services.” Gartner claims that this architecture will help organizations reduce the financial impact of security incidents in an average of 90% by 2024. However, in Place your order to If they succeed, they will be able to afford the necessary equipment to A single admin interface lets you manage connections, compositions, APIs, and automation bots.

>>Don’t miss our new special issue: Zero trust: The new security paradigm.<<

Sustainability will be a key focus

CXOs have been vocal about environmental sustainability given its benefits. to The planet and its potential to A business can be distinguished by its brand “green crusader.”

According to Mulesoft, in 2023Companies will search to drive sustainability in Their operations through the use of a composable enterprise plan to Unlock and integrate data and apps, and apply automation and analytics to derive insights. 

Today, around 90% of IT leaders consider sustainability a key IT goal in They expect budgets to support their organization to Over the next three year, this will be a 10-20% increase.

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