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The pandemic spurred hybrid work and cloud adoption — but it also ignited the Great Resignation. 

At the end of 2021, 69 million Americans (20% of The U.S. Population “separated” From their jobs. 

As organizations increase their use, of Technology is more complex and requires fewer people to handle it. All of This has put pressure on the enterprise onboarding and offboarding capabilities. Yet, many businesses still have difficulty automating this process. in Critical loss of Technology assets and According to a, unauthorized access is a violation of the terms and conditions of the a new report Provider of enterprise technology management (ETM). Oomnitza

“The pandemic and the Great Resignation placed a huge strain on enterprise onboarding and offboarding processes to the point where automating them has become priority one for just about every company we talk to,” said Arthur Lozinski, Oomnitza CEO and cofounder. “We conducted this research to offer greater insight into the scope of the problem.” 


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Increased churn and more apps to manage

Research shows that turnover will not be an issue for organizations in the future. A survey by McKinsey and CompanyAccording to a report by the University of Michigan, 53% were satisfied. of Voluntary turnover was higher among employers in 2021 in Previous years. According to the firm, 51% of these people were also affected. of Employers anticipate job cuts in 2022. 

At the same time, mid to large-sized companies have 187 software-as-a-service (SaaS) applications on average, according to Okta’s Businesses at Work 2022 Report

Increased IT demand and Rising turnover rates in the workforce and The data privacy, security and financial risks Automating is made easier by the support they provide. offboarding Ramin Ettehad (founder of Oomnitza) said that strategic business is essential for the success of processes. 

“There is too much room for errors, gaps, inaccuracies and inefficiencies when relying on humans to work through various IT systems manually to fulfill onboarding and offboarding requests,” He said. “Also, many processes are not well documented or maintained.”

Doubt automation capabilities, loss of Assets

The 2022 State of Onboarding Process Automation ReportYouGov did the research. It found that only half of those surveyed believed they were at fault. of IT leaders are doubtful about their organization’s ability to effectively automate the onboarding and offboarding of workers.

Also of The 213 IT professionals at the top of their profession were polled:

  • 39 percent of respondents reported it. loss of At least 5% of Their technology assets were lost due to employees leaving the company. 27% of them lost more than 10% and Between 10% and 5%, one fifth is lost and 20%. 
  • At least 5% was experienced by 42 percent. of Instances of Unauthorized access of SaaS applications and Cloud infrastructure because of deprovisioning issues of Former workers; one-fifth of these instances were greater than 10% in the past five years. and 17% didn’t know the extent of Unauthorized access due to incomplete deprovisioning of employees and contractors. 
  • 40.8% of Respondents expressed concerns in Or lack thereof of Automated workflows between departments and Secure IT tools offboarding of employees. 
  • Technology, healthcare and Manufacturing organizations have lower (greater than 36%) asset reclamation rates than other industries. offboarding employees and contractors. They also indicated higher instances of Unauthorized access to SaaS and Former workers have access to cloud resources in a different way than other industries. 
  • Retail and Technology showed lower confidence overall (greater than 60%), towards their onboarding and off-boarding automation Comparable to other industries 

As Lozinski noted of The report “not only did it help to quantify the amount of technology loss and risk due to inefficient processes, it also underscores the importance of taking a cohesive, holistic approach to fixing them.”

Inaccuracy and execution gaps

There are many options. of Why organizations have so many problems onboarding and Ettehad stated that it is possible to be difficult for offboard employees. and It can be complicated. 

For starters, there are many technology lifecycle management considerations — from endpoints and SaaS and hybrid workplace and cloud infrastructure — that must be accounted for, he said. Beyond the volume of There are many technologies that personnel can use. of employee and Contractor requirements, requisites and These regulations must be observed. 

The website also offers the ability to data To effectively board, you will need to be able to speak English. and Offboard workers are scattered across siloed Human Resources and Tools for IT management 

Organizations are able to work together as a result. dataTools and Staff are required to perform the diverse tasks that are required for onboard and offboard operations. 

“Managing this with IT service tickets and waiting for human replies is no longer a viable or scalable option,” Ettehad said that this is especially true when organizations lay off 10% of Their hybrid workforce. “These manual processes are prone to human error, inaccuracy and execution gaps.”

The first step is Assessment

ETM platforms which facilitate business processes automation IT and These deficiencies can be eliminated by technology.

Still, “to start, you can’t automate processes on inaccurate or out-of-date data,” Ettehad. 

An assessment is the first step in the process. of He said that technology lifecycle management is a key component of the success of any organization. He said that endpoints, apps, and networks are all examples of technology lifecycle management. and Cloud infrastructure is available from “procurement to end-of-life?”

HR and IT and security teams must convene and define policies and Procedures to address the different onboarding and offboarding Types of users, requisites and As well as the tools, scenarios and Ettehad outlined the processes that can be used to meet these requirements. 

“You can start with the most common and simple processes, and then advance to frequent but more complex scenarios,” He said.

Embracing automation

ETM platforms integrate with an organization’s existing HR, finance and IT tools at API level, which allow them to cross correlate operational data Living in siloed systems. 

This is central data The warehouse is then combined using a low-code, graphic workflow editor. This allows all IT staff members to quickly and easily access their data. and Ettehad explained that it is easy to automate key business processes.

The organization can then be defined. and Automate the offboarding Policy-based processes, from separation through recovery and He said that conditions are important. They can also reduce mundane and incomplete tasks, and Continuous improvement onboarding and offboarding processes.

Assuring the proper endpoints, accessories, and applications and He pointed out that cloud resources can be used at the beginning to help new hires be more productive. And, ETM can enable secure offboarding By ensuring endpoints and Their data Software licenses can be reclaimed if they are secure and Access to systems and SaaS and Cloud resources are now deprovisioned 

Furthermore, a departing worker’s email, applications and You can automatically reassign your workplace.

“Once automated, analytics can more quickly help staff identify and resolve gaps, anomalies, new controls and additional compliance mandates to support continuous improvement,” Ettehad. 

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